How do I troubleshoot if I am having technical issues in a video room?

• If you are having technical issues while in a video room, you can run a System Check to diagnose these issues.
• At the bottom of the video room, click the Run a System Check button.

• This will open a pop-up - please ensure the correct camera and microphone are selected, and then click Run Test.

  

  • Once you click Run Test, the Results section will populate with diagnostic information.
  • Please note we recommend a minimum video connection speed of 2000kbps.  
  • If your camera speed is under the recommended speed, you will see a warning sign.

  

  • If the results are flagging issues with your webcam or microphone there are a number of steps you can take to resolve this.
  1. Clear your cookies and cache
     • For more information, please see How can I clear my cookies, cache and browsing history?
  2. Allow permission for camera access in the browser
     • For more information, please see How do I allow permission for camera access in the browser?
  3. Switch browser
     • Switching browser or using Google Chrome' Incognito mode will allow you to give the correct permissions to take part in the assessment centre without further issues.

• If you are still unsure what the issue is then you can send this information to our support team by clicking Contact Support.