What do I do if I'm having audio or video issues during a live activity?

• We would first recommend you run the built-in troubleshooter.
• In the top right of the page select Troubleshoot.
• You will be presented with a pop-up - ensure the correct camera and microphone are selected and click Run Test.

• The results section will flag any issues you have having.
• If the results are flagging issues with your webcam or microphone there are a number of steps you can take to resolve this.

1. Clear your cookies and cache.
   • For more information, please see How can I clear my cookies, cache and browsing history?
2. To allow permission for camera access in the browser, please use the browser guidance below:
   • Google Chrome:
     Use your camera and microphone - Computer - Google Chrome Help
   • Firefox:
     How to manage your camera and microphone permissions with Firefox | Firefox Help (mozilla.org)
   • Opera:
     Web preferences - Opera Help
   • Microsoft Edge:
     How to allow a website to use your camera or microphone while browsing in Microsoft Edge
   • For Safari:
     Change Websites preferences in Safari on Mac - Apple Support
3. Try switching browsers using Google Chrome with Incognito mode as this will allow you to give the correct permissions to take part in the assessment centre without further issues.