I am recording a video response and get the message ‘Warning – You have used all of your recording attempts. You will not be able to record a response. Please contact Support’. What do I do?
Updated
This is caused by persistent internet connection issues that repeatedly prevents you from successfully recording a video response.
To progress, please contact our Support team using the help function within your assessment and include the following information:
The text of the question you are encountering this message for.
A screenshot of the screen you are seeing when attempting to record a response, this should include the URL shown in the web browser address bar.
The name of the organisation you are taking the assessment for.
When re-attempting the assessment after Support have assisted, please ensure that your internet connection is strong and reliable before you attempt to launch the assessment - use a VPN if necessary.