I can't see the tutorial properly and some of it is cut off. What do I do?
I had technical issues during a timed assessment, what do I do?
What if I lose internet connection during the assessment?
I get the message ‘Error – An error occurred, please try again’. What do I do?
The video setup screen shows the message ‘I can’t see you’. What do I do?
I am at the video setup stage and get the confirmations ‘I can see you’ and ‘I can hear you’. However, I am unable to start recording my video response. What do I do?
I cannot start the video question because no camera/microphone are listed on settings. What do I do?
I am recording a video response and get the message ‘Media Manager Inactive’. What do I do?
I am recording a video response and get the message ‘Warning – You have used all of your recording attempts. You will not be able to record a response. Please contact Support’. What do I do?

I cannot start the video question because no camera/microphone are listed on settings. What do I do?

October 23, 2023 11:30
Updated

To allow permission for camera access in the browser, please use the browser guidance below:
- Google Chrome:
  Use your camera and microphone - Computer - Google Chrome Help
- Firefox:
  How to manage your camera and microphone permissions with Firefox | Firefox Help (mozilla.org)
- Opera:
  Web preferences - Opera Help
- Microsoft Edge:
  How to allow a website to use your camera or microphone while browsing in Microsoft Edge
- For Safari:
  Change Websites preferences in Safari on Mac - Apple Support

To test whether your camera/microphone functionality works outside of the assessment, please visit the following website and follow the on-screen instructions: Select audio and video sources (webrtc.github.io)
Please exit the assessment to do this, and return to it once the issues have been resolved.