I can't see the tutorial properly and some of it is cut off. What do I do?
I had technical issues during a timed assessment, what do I do?
What if I lose internet connection during the assessment?
I get the message ‘Error – An error occurred, please try again’. What do I do?
The video setup screen shows the message ‘I can’t see you’. What do I do?
I am at the video setup stage and get the confirmations ‘I can see you’ and ‘I can hear you’. However, I am unable to start recording my video response. What do I do?
I cannot start the video question because no camera/microphone are listed on settings. What do I do?
I am recording a video response and get the message ‘Media Manager Inactive’. What do I do?
I am recording a video response and get the message ‘Warning – You have used all of your recording attempts. You will not be able to record a response. Please contact Support’. What do I do?

I am recording a video response and get the message ‘Media Manager Inactive’. What do I do?

August 11, 2023 13:34
Updated

To progress, you must ensure your camera and microphone devices are not being used by another application (e.g. Zoom, Skype).
Please ensure all other unnecessary applications and tabs are closed.
We also recommend using Google Chrome with Incognito mode as this will allow you to give the correct permissions to undertake the assessment without further issues. For instructions on using Incognito mode, see how to browse in Incognito mode on Google Chrome.