Support With Technical Issues
- I can't see the tutorial properly and some of it is cut off. What do I do?
- I had technical issues during a timed assessment, what do I do?
- What if I lose internet connection during the assessment?
- I get the message ‘Error – An error occurred, please try again’. What do I do?
- The video setup screen shows the message ‘I can’t see you’. What do I do?
- I am at the video setup stage and get the confirmations ‘I can see you’ and ‘I can hear you’. However, I am unable to start recording my video response. What do I do?
- I cannot start the video question because no camera/microphone are listed on settings. What do I do?
- I am recording a video response and get the message ‘Media Manager Inactive’. What do I do?
- I am recording a video response and get the message ‘Warning – You have used all of your recording attempts. You will not be able to record a response. Please contact Support’. What do I do?