How do I contact support?

• If you are having technical issues on the platform you can run a System Check and send these results to the support team.
• On the top right of the page click and from the dropdown, click Contact Support.
• This will open a pop-up. In the textbox please add details of the issue you are experiencing
• Click Run System Check. 

• Ensure the correct camera and microphone are selected, and then click Run Test.

• Once you click Run Test, the Results section will populate with diagnostic information.
• Please note we recommend a minimum video connection speed of 2000kbps.  
• If your camera speed is under the recommended speed, you will see a warning sign.

• Click Confirm and then click Send to send this information to our support team.